Easy! Simply log in to your account and check the status of your order as well as any previous orders.
FAQ
How do I check the status of my order?
Has my order shipped?
After your order has been packaged from the warehouse, you will receive an e-mail with your final invoice and tracking information.
Please note that it takes anywhere from 3-5 days in high season for your order to be pulled and packed before shipping or pick up.
What is your return policy?
As a wholesaler we don’t accept the returns.
Product damaged must be notified within 24 hours.
How do I return a damaged item?
Please e-mail our info line to begin the return process at [email protected].
How long will it take for me to receive a refund?
Once your refund arrives, it will be inspected by a warehouse manager. After approved inspection we will submit your refund. Refunds may take up to 2 weeks from the date of receival to be deposited back into the customer’s account.
Please note that no refunds will be issued until receival at our warehouse and inspection completion.
My item was damaged upon arrival, what should I do?
All damages and discrepancies need to be reported within 24 hours of delivery receipt.
Please note that we will not accept returns for damaged items that are not checked in and notified within 24 hours. Each damage claim is handled on a case by case basis.
What forms of payment do you accept?
We accept bank transfers.
Depending on your bank, you might incur fees for wire transfers, as well.
Are shipping costs included in your prices?
All shipping costs are calculated on a per order basis as quantity and location directly affects pricing. We work to ensure you fair rates when shipping domestically or internationally.
Do you ship Internationally?
Yes! We can ship all around the world.
Please refer to our shipping and delivery policies for more information.
If I am local, can I pick up my order?
Yes! You may pick up your order between our opening hours of 10AM-5PM Monday-Friday at our warehouse.
Contact us for more information about the pickup.
I placed an order that I now wish to cancel, what should I do?
Once the processing of your order has been started, we can’t accept a cancellation.
Please contact a customer service representative at [email protected] as soon as possible should you wish to cancel at order.
Please note that your order may be subject to a 10% restocking fee.
How can I sign up to receive your Wholesaler Price List and/or Order Form?
Signing up is easy! Please create an online account found here on our website.
Once created you will be able to download the Wholesaler Price List in excel format.
As a wholesaler, what information do you need in order to place an order?
When creating a wholesale account, the following information will be asked of you:
- Official Company Name
- Mailing Address
- Shipping Address (if different than mailing address)
- Phone Number with Country Code
- VAT number
What are the carriers used for the shipments?
Following the delivery address we can ship your order with UPS, DPD or Fedex.