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    Terms & Conditions

    Zopartrade.com complies with the following directives:

    Directive 95/46/EC is the reference text, at European level, on the protection of personal data. It sets up a regulatory framework which seeks to strike a balance between a high level of protection for the privacy of individuals and the free movement of personal data within the European Union (EU). To do so, the Directive sets strict limits on the collection and use of personal data and requires that each Member State set up an independent national body responsible for the protection of these data.

    Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (“Directive on electronic commerce”).

    The registration details of the website owner are:

    Corporate name: Zopar Commerce OÜ, Viru väljak 2 Kesklinna linnaosa,Tallinn Harju maakond 10111, Estonia [email protected], phone: +31 (0) 6 85 88 93 98. In addition, the domain www.zopartrade.com has also been connected to this registration.

    Access to the website and its contents is free. Please note that it is necessary for the user to register in order to view certain information on the website.  By using this website, the visitor will be acquired the user condition, which implies the tacit acceptance of these provisions. We advise you that the content of this Notice can change at any time, consequently we recommend that you read it at the start of any session.

    Intellectual and industrial property: Intellectual property rights deriving from the web page www.zopartrade.com, its source code, design, navigation structure, databases, text, photography, graphics, images, icons, technology, software, links, and audiovisual or sound contents, hereinafter THE CONTENT, are the property of Zopar Commerce OÜ, who has the exclusive rights of exploitation of the same in any manner and, in particular the rights of reproduction, distribution, public communication and transformation. Thus, the user is granted no rights or license to those described above, except those necessary to use the website. All trademarks, trade names or logos are the property of Zopar Commerce OÜ, with the understanding that access to the web portal attributes the user no rights to said trademarks, trade names and/or logos.

    Zopar Commerce OÜ, is the holder of the industrial property rights over its products and services, and specifically those relating to the registered trademark. Regarding the mention of third-party products or services Zopar Commerce OÜ, recognizes the corresponding intellectual property rights of the holders, not implying any rights or liability of Zopar Commerce OÜ by their mere mention or appearance on the website, nor their endorsement, sponsorship, or recommendation by Zopar Commerce OÜ unless explicitly stated.



    Conditions of use of the portal

    The user will not use this website or the services offered therein to carry out activities contrary to the law, morality, public order, or that overload, damage, or disable networks, servers, and other computer hardware or products and software applications of Zopar Commerce OÜ or third parties. Nor can they carry out advertising activities or commercial exploitation or send messages by using a false identity or hiding the origin of the message. The user must use this Portal in accordance with the Law and this Notice.

    Zopar Commerce OÜ acts as an exclusive service provider of the information society, and may not be held responsible for the contents that the user could send in defiance of the present conditions. In these cases, the user is held responsible. The user is obliged to respect the restrictions of the use of the web portal at all times as agreed by Zopar Commerce OÜ.


    The user must use this Portal in accordance with the Law, this Notice, and any rule that could be applied. Zopar Commerce OÜ does not guarantee the legality, reliability and usefulness of contents provided by users through the web portal www.zopartrade.com. The user shall not reproduce, copy, distribute, make available, publicly communicate, transform or otherwise modify the contents, except in cases authorized by law or with express consent by Zopar Commerce OÜ, or by whoever holds the ownership rights of exploitation.

    Viewing, printing and partially downloading any of the website’s content is authorized solely and exclusively under the following conditions:

    • That this be compatible with the purposes of the website
    • That the information thus obtained is solely for personal and private use.
    • That none of the website’s content be altered in any way.
    • That no chart, icon or image available on the website be used, copied or distributed separately from any accompanying text and images.


    Navigation and security

    Zopar Commerce OÜ does not guarantee uninterrupted or error-free access to the website or its content, nor does it guarantee its update. Zopar Commerce OÜ will complete, unless there are reasons that make it impossible or difficult to complete, and as soon as it is aware of the errors, disconnections or lack of updating of these contents, all work necessary to rectify the errors, to re-establish connections and to update the contents.


    Access to the website, as well as any unauthorized use of the information contained therein, are the sole responsibility of the user. Zopar Commerce OÜ is not responsible for any consequences, damages or harm that could be derived by such access or use.

    Nor is it responsible for security errors that may occur, nor for damage that may be caused to the computer system of the user (hardware and software) or the saved files or documents on it as a consequence of:

    • the existence of a virus in the computer of the user that is used for connection to the services and contents of the website.
    • malfunctioning of the browser.
    • the use of browser versions that are not up-to-date. It does not guarantee the absence of viruses or other elements that may cause alterations to the computer system, documents, or files of the user.



    All third-party links to the website must lead to its main page, with deep links, framing, and any other use of the contents of the website by third parties that are not authorized being explicitly forbidden.


    Liability Exclusion

    The contents of the web page related to the business activities of Zopar Commerce OÜ are of a general nature, and are not considered sufficient for decision-making by the user, who should contact the business to verify said contents. Zopar Commerce OÜ does not accept any responsibility for any damages that might occur as a consequence of the actions of the user or third parties based on information obtained on the web portal www.zopartrade.com. Zopar Commerce OÜ is not responsible for damages to the user which are caused by errors or interruptions of telecommunications networks that produce the suspension, cancellation, or interruption of the service of the portal during its use.


    Notice of unlawful activities

    When the user of the website or any other website becomes aware that the linked sites refer to pages whose content or services are illegal, harmful, degrading, violent, or contrary to morality, they can contact Zopar Commerce OÜ indicating the following details: The personal information of the informant (name, address, telephone number, and email address). Description of the facts that reveal the illicit or inadequate character of the linked site. A statement that the information contained in the request is true and correct.


    The reception of the communication under this clause by Zopar Commerce OÜ does not imply, in accordance with the LSSI, the actual knowledge of the activities and/or contents indicated by the informant.




    Stock, Prices, and Characteristics of Products

    The customer is obliged to consult the price, characteristics, and stock of the products that they want before completing the purchase.

    The price of each item is in relation to each individual unit of measure (ml, g, etc), as specified in product name or in its absence, in product description.


    Commercial Guarantee

    The data published on this portal is accurate. However, owing to the large quantity of products for sale it is possible that errors in pricing, stock, characteristics or photography may occur. Zopar Commerce OÜ works towards this not happening. It is for this reason that the confirmation of stock and pricing is subject to final confirmation by Zopar Commerce OÜ that will be done by sending an email from a sales manager confirming your order in regards to stock and prices, without this confirmation, no order will have been catalogued as a firm order and confirmed by us.

    In the cases described above, repayments of amounts charged will only come from Zopar Commerce OÜ

    The user or customer accepts the above terms and conditions.


    Delivery Policy

    The estimated time to process an order is 3-5 days from confirmation, i.e. from the time we receive the order and payment for it.

    Once it has been processed and picked up by the shipping company, the estimated delivery time will depend on the shipping company chosen at the time of purchase and the destination. In the event of an incident with the delivery of a shipment, you should contact us as soon as possible to open the relevant complaint with the agency and to be able to solve it without delay.

    If a package cannot be delivered because the address is wrong or the necessary information for delivery is missing (street number, block, company name, etc.), or the addressee is absent during the delivery attempts made, the package will be returned to our facilities. Upon receipt of the returned package, we will proceed to reimburse the amount of the products, deducting the shipping and return costs from the amount paid.


    Return Policy

    We do not accept the returns of goods, unless the goods have arrived damaged, erroneous and/or defective and you notify us of this with the relevant pictures within 24 hours from the time of delivery.

    The photos required upon receipt of a damaged item are as follows:

    • Photo(s) of the damaged product
    • Photo(s) of the inner packaging (bubble wrap, kraft paper) and outer packaging (box)
    • Photo(s) of the product together with the shipping label from the transport agency
    • Photo(s) of the packed product, putting it back in the package as it was delivered to you

    In the event of receiving a faulty or defective product, the photos to be sent to us are those indicated below:

    • Photo of the product where the front of the product can be clearly seen.
    • Photo of the product where you can clearly see the barcode.
    • Photo of the product where the batch code can be clearly seen.

    If the return requested is due to a malfunction of a product, you must also send us a video where the defect can be clearly seen. Once the requested images have been received, your account manager will contact you to provide you with a solution as soon as possible.


    Cancellation Policy

    Due to the immediacy with which we manage our orders, we cannot indicate a specific period in which we can guarantee that an order can be cancelled, so it is necessary to send the cancellation request to your assigned account manager, who will indicate whether it is possible to carry out the cancellation or whether it can no longer be processed because the package has been handed over to the delivery company.

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